Revenue has defended the way it deals with its customers, following recent complaints by Clare Councillors.
A motion was passed at the Council's monthly meeting, saying the service was "not adequate for a major organ of the State" and some local representatives claimed some people have been left suicidal following dealings with public bodies.
Responding by letter, Revenue has insisted that its minimum identifcation procedures are critically important and it takes issue with claims that people who call Revenue are left on hold for 20 minutes.
Revenue says that for PAYE queries, the majority of calls are answered within 30 seconds, with 98% responded to within 5 minutes, though it acknowledges the need to enhance its business service.
Barefield Councillor Ann Norton is welcoming the swift response but she hopes the message has been heeded.
