Permanent TSB has apologised to almost 14 hundred mortgage holders who were affected by serious failures at the bank and its subsidiary Springboard Mortgages.
22 of the customers lost their homes because they moved away from a fixed interest rate, or a discounted tracker rate, without being told they could then move to a tracker rate later.
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The bank is offering a redress scheme and compensation for those affected by the failure – which happened between 2006 and 2011.